Frequently Asked Questions
Everything you need to know about Oh Snap website monitoring.
What is Oh Snap?
Oh Snap is an affordable website uptime monitoring service. It checks if your website is online and alerts you instantly via SMS, email, or WhatsApp if it goes down. Built for non-technical site owners — no code to install, no complex dashboards to learn.
How does uptime monitoring work?
Oh Snap sends automated requests to your website from 6 locations worldwide at regular intervals. If your site doesn't respond correctly, it verifies from multiple locations to avoid false alarms, then sends you an alert.
How often does Oh Snap check my website?
On the Unlimited plan, your website is checked every 30 seconds. On the Free plan, checks happen every 5 minutes.
What happens when my site goes down?
Oh Snap verifies the outage from multiple locations to make sure it's real, then sends you an alert via your configured channels (SMS, email, WhatsApp). On the Unlimited plan, the AI explains what went wrong in plain language with actionable advice.
How fast are the alerts?
Alerts are sent within seconds of a confirmed outage. The smart false-alarm filtering adds a brief verification step — checking from multiple locations — to make sure the alert is genuine before notifying you.
What notification channels do you support?
Oh Snap supports SMS, email, WhatsApp, Slack, and Telegram. SMS alerts are included in all plans at no extra cost — they're not credit-based like most competitors.
Do I need to install any code on my website?
No. Oh Snap monitors your website externally by sending HTTP requests to your URL. Just enter your website address and start monitoring — no plugins, scripts, or code changes required.
How much does Oh Snap cost?
The Free plan is $0/month for up to 5 websites with email and SMS alerts. The Unlimited plan is $4.99/month (or $47.99/year) for unlimited websites with all features including WhatsApp alerts, AI error summaries, and public status pages. No credit card is required for the free plan.
What is included in the free plan?
The Free plan includes monitoring for up to 5 websites, email and SMS alerts, checks every 5 minutes, and 24 hours of history. No credit card required.
What is the AI error explanation feature?
Instead of showing raw HTTP status codes like '503 Service Unavailable', Oh Snap's AI translates errors into plain language with actionable advice. For example: 'Your hosting provider is having issues. Here's what to do.' This feature is available on the Unlimited plan.
What is a public status page?
A public status page is a live, publicly accessible page showing your website's real-time uptime status, historical data, and any incidents. You can share the URL with your users so they can check your service status themselves. Available on the Unlimited plan.
Can I monitor websites I don't own?
Yes. Oh Snap monitors any publicly accessible URL. You can monitor competitor sites, third-party services your business depends on, or any public website.
Where are your monitoring locations?
Oh Snap checks from 6 geographically distributed locations worldwide to ensure accurate global coverage and reduce false positives from regional network issues.
How does Oh Snap compare to UptimeRobot or Pingdom?
Oh Snap offers similar core features — uptime monitoring, alerts, and status pages — at a fraction of the cost. Unlike most competitors, SMS alerts are included (not credit-based), WhatsApp alerts are available, and AI error explanations come standard at $4.99/month vs $8-25/month for similar features elsewhere.
Still have questions?
Contact us at privacy@ohsnap.io